Holiday 2021
USPS First Class & Priority Mail Shipping
All carriers are experiencing shipping delays again this year. Shipping cut-off was December 14th. Feel free to place an order but it is highly doubtful that it will arrive in time for the Holidays.​
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UPDATE 12/17/21:
East & South Cuyahoga: Place orders by Sunday, December 19th @ 11:00pm for Monday Evening Drop-offs.
West Side: Place orders by Monday, December 20th @ 11:00pm for before xmas Drop-offs.
*Houses and Duplexes only for drop-offs. USE CODE: DROP21
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Pick-up option is also available. You can pick-up orders at The Side Quest Bar in Lakewood, 17900 Detroit Avenue, on December 21, 22, & 23 from 5pm-10pm. Your order will typically be ready for pick-up the next day after ordering, but I will reach out via email with specific details. USE CODE: SQPICKUP21 at check-out. Any questions, just reach out.
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UPDATE 12/1/21:
As of 12/1/21 shipping delays are predicted again this year.​
As of now we are recommending placing orders by 11pm on Tuesday, December 14th. This date may change as conditions change.
Drop-offs
I will be doing drop-offs for Lakewood and the rest of Cuyahoga County again this year. Houses and Duplexes only for porch drops. Lakewood drop-offs are typically the next day or two, Cuyahoga drop-offs will be processed in batches, I will communicate with you via email on when you expect your drop-off (for example, I'm going to wait and do bunch of East Side drop-offs all on the same day). Lakewood, your packages will automatically be dropped off, unless you're in an apartment building (please see below for pick-up code), elsewhere in Cuyahoga, USE CODE: DROP21 at check-out. Any questions, just reach out.
Pick-ups
Pick-up option will also be available again this year. You can pick-up orders at The Side Quest Bar in Lakewood, 17900 Detroit Avenue, Tuesday - Saturday 5pm-10pm. Your order will typically be ready for pick-up the next day, but I will reach out via email with specific details. You will need to pick up your package with-in two days. USE CODE: SQPICKUP21 at check-out. Any questions, just reach out.
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News Updates:
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To file a claim with the USPS about a missing (or damaged) package. Go to THIS PAGE for instructions.
You will need your receipt, tracking number, and the shipping confirmation email. If you are having troubling finding these in your email, please reach out and we will be able to send you a copy.
Holiday 2020
USPS First Class
& Priority Mail Shipping
as of 1/7/2021, there are still large shipping delays thru USPS.
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Over the holidays about 90% of the packages that I ship out aren't getting scanned in at regular intervals at the post office. Some get the initial check-in scan, but no other scans along the way. Others get no check in scan, and suddenly arrive at their destination. Even local-to-Cleveland shipments are experiencing extreme delays. All shops and makers nationwide are experiencing the same issues, and the postal service isn't functioning as it should.
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I am compassionate to your concern about your packages being delivered. I apologize for not being able to offer more insight into the specifics of why your label hasn't been scanned in or tracked at all, but I only know as much as the information that is being provided by the local and national news. I included some links below with detailed information. Information on how to file an insurance claim with the USPS is at the bottom of the page.
News Updates:
1/7/2021: US Postal Service in Northern Ohio delivered less than
a third of mail on time the week before Christmas
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12/27/2020: Shipping services continue to be overwhelmed by pandemic
12/23/2020: Historic record of holiday mail means post office may fail to deliver millions of packages by Christmas
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12/11/2020: Northern Ohio USPS district ranks third worst in on-time delivery in country
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To file a claim with the USPS about a missing (or damaged) package. Go to THIS PAGE for instructions.
You will need your receipt, tracking number, and the shipping confirmation email. If you are having troubling finding these in your email, please reach out and we will be able to send you a copy.